Refund policy

CANCELLATION AND REFUND POLICY

  • RETURN POLICY

If the customer is not satisfied with the purchase and wants to return it within 15 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 15 days of delivery of product, we shall be not liable to accept return from the Customers.

  • The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
  • All customers must contact www.ucatchtraps.com for approval before sending or returning any item to us.
  • ucatchtraps.com will not be responsible for the returned item without prior notification to www.ucatchtraps.com.

Note: www.ucatchtraps.com reserves the right of any changes of return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

 

  • HOW CAN I GET MY REFUND?

Our refund policies are simple. You can claim refund by:

  1. Send us an email at info@ucatchtraps.com

 

  • METHODS OF PAYMENT AND REFUND

The credit will be added to the customer’s wallet account of the website.

  • REFUND CYCLE:

Complete refund process normally takes about 7-14 business days from the date of confirmation of refund. No credit until product has arrived.